Etiquette plays an important role in fostering positive social and professional interactions. While traditional manners still hold value, modern etiquette has evolved to accommodate changes in technology, workplace dynamics, and social norms. Here are some essential guidelines for navigating social and professional settings with grace and respect.
- Digital communication
Respect boundaries: Refrain from sending messages late at night or during weekends unless it’s an emergency. Respecting personal time is essential in maintaining a healthy work-life balance.
Professional tone: Whether it’s an email, text, or social media post, maintain a professional tone. Use proper grammar, avoid slang, and be mindful of the context and audience.
Timely responses: Aim to respond to emails and messages within 24 hours. Prompt communication shows respect and reliability.
Video conferencing etiquette: Mute your microphone when not speaking, dress appropriately, and ensure your background is tidy. Make eye contact by looking at the camera, not the screen.
- In-person interactions
Greetings and introductions: Offer a firm handshake, make eye contact, and smile when meeting someone new. Use appropriate titles and last names unless invited to use first names.
Active listening: Show genuine interest by maintaining eye contact, nodding, and responding appropriately. Avoid interrupting or looking at your phone during conversations.
Personal space: Be mindful of personal space. Stand at a comfortable distance to avoid making others feel crowded.
Body language: Positive body language, such as open posture and uncrossed arms, conveys confidence and openness. Avoid fidgeting, which can be distracting and convey nervousness.
- Social media conduct
Professionalism: Maintain a professional presence on social media. Avoid posting controversial opinions, inappropriate photos, or negative comments about colleagues and employers.
Privacy settings: Regularly review and adjust privacy settings to control who can see your posts. Be cautious about sharing personal information publicly.
Networking: Use social media to build and maintain professional relationships. Connect with colleagues, join industry groups, and participate in relevant discussions.
- Workplace behaviour
Punctuality: Arrive on time for meetings and appointments. If you’re running late, inform the relevant parties as soon as possible.
Dress code: Adhere to the dress code of your workplace. When in doubt, it is better to be slightly overdressed than underdressed.
Respectful communication: Treat everyone with respect, regardless of their position. Avoid gossip and negative remarks about colleagues.
Meetings: Be prepared and attentive during meetings. Contribute constructively and avoid monopolising the conversation.
- Dining Etiquette
Table manners: Use utensils correctly, chew with your mouth closed, and avoid talking with your mouth full. Place your napkin on your lap and keep your phone off the table.
Business meals: Follow the lead of your host when ordering and try to choose a mid-priced item. Avoid ordering alcohol unless your host does.
Tipping: Ensure you are aware of the tipping customs in different settings and cultures. Generally, a tip of 15-20% is customary in many countries.
- Inclusive behaviour
Cultural sensitivity: Be aware of cultural differences and show respect for diverse customs and traditions. Avoid making assumptions based on stereotypes.
Pronouns and names: Use correct pronouns and names as provided. If unsure, politely ask for clarification.
Accessibility: Ensure that events and communications are accessible to all. Provide accommodations for individuals with disabilities whenever possible.
Modern etiquette is about showing respect, consideration, and professionalism in both social and professional interactions. Good manners never go out of style, and a little consideration goes a long way.