Ejiro Salubi Arhawarien, who is our Woman Crush Wednesday, is currently the Lead Manager, Customer Experience and Relationship Management at Compass Power Solutions Limited. She is a seasoned professional with a distinguished 10-year career in strategic business management, and noted expertise in business relationship and customer experience management.
She launched her career at Nem Insurance Plc in the Treasury unit, where she developed her cogent organizational and financial skills that has helped her through her career.
Known for a track record of excellence and problem solving, Ejiro was brought into Lambs Aviation Consulting at a time when the company needed structure badly. She was entrusted the responsibility of building the company’s financial and administrative structure. Ejiro rose up to the task and delivered outstanding results – the business grew and experienced an outstanding turnover within twelve months.
Thereafter, she left to set up Zoriada Clothiers, a small start-up clothing line. Starting this business from the scratch, she recorded massive sales by engaging customers through social media platforms and well-laid marketable strategies.
Building from her years of experience, she decided to delve into marketing communications, focusing primarily on customer satisfaction and experience. Ejiro moved to Compass Power Solutions Limited, an engineering company that specializes in the assembly and installation of low voltage panelboards, medium voltage switchgears, HVAC ducts, and electrical engineering services. In her current role at the company, she is in charge of implementing strategies that focus on managing customer information to drive sales into the business and sustain customer retention. At the company, she is called “Olivia Pope” in acknowledgment of her problem-solving abilities, and in her capacity, she also builds strong relationships with clients by gathering customer feedback in real time. This feedback is incorporated into the sales process to improve the overall customer experience. This year, the company received the award for the “Panel Builder of the Year” by Schneider Electric.
The infectiously amiable Ejiro, a focused and consummate professional has been able to navigate across industries and thrive very well in them. She uses her analytical marketing communications skill to develop compelling and winning strategies to build brands while ensuring customer satisfaction is at its peak.
Ejiro is big on volunteer work. During the first wave of the COVID-19 pandemic in April 2020, she volunteered with the Society of St. Vincent De Paul at Holy Family Catholic Church, Lagos to distribute relief items to indigent families who were going through a hard time because of the pandemic. She also offers free advisory services to small start-up entrepreneurs on organizational structure. When she is not immersed in work, she devotes time to her family and networking activities. Networking discussions often revolve around health and wellbeing, brand strategy relating to consumer behaviour, and family life.
Ejiro holds a bachelor’s degree in Business Studies from the prestigious University of Lagos. She is also an associate member of the Nigerian Institute of Public Relations. With core values that include respect for people, care for the environment, diversity, and inclusion, loyalty, commitment to work, and integrity, one can only expect this woman on a mission to be worthy of celebration and emulation. That is why she is our ideal Woman Crush Wednesday.
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Thank you